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Bought a high quality (according to the price) running jacket in the German online shop in April 2021. Zipper not working any more in June 2021.

After 4 weeks emails, return to France (Ups takes 1-3 days), wsiting for 10 days until.they where ablento worknon my request, they have sent me a similar Jacket.

This second jacket is again broken in November. Again contacted the Support. Their 1st proposal was to bring it to a cutter by myself and they will give me 20. Thanks no, assuming I will loose any warranty doing this.

By the way the jacket is a waterproof one and does not contain any seam ;-)

Next propsal was I have to send it to the columbia cutter/support in France and they will send me a free shipping label. That was on 22/12.

Today is 24 Jan and they do not reply any more in my emails. The phone hotline told me that it's another department and they cannot help me.

Columbia Sportswear Cons: Unknown status of warranty claim, Rude customer service talking over customer, Not helping the customer.

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