Columbia Sportswear - Impossible customer service

30 of 64 Columbia Sportswear reviews

I had a pair of winter boots, but this year, the rubber began to crack all over.I first tried their site, without any response, and with the site crashing each time I tried to upload a representative picture.

I took the boots, which are now not wearable, to my local Columbia store in Kittery ME, where the manager told me to try the Warranty website (they are over a year old though) or to try the main customer service site again.Again, the site crashed, and when I finally got it to go through without a picture, it simply said "FORBIDDEN

Invalid authenticity token." I have bought many things from Columbia over the years, but the frustration over trying to get some customer service for these highly defective boots has been disappointing and without any customer service contact available, I won't do so in the future.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Value for money

  • What I liked
      No items
  • What I disliked
    • Lack of communication
    • Not helping the customer

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$100
Product or service
Winter Boots
Review category
Footwear and Clothing
review #611615

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