Columbia Sportswear - Columbia women's boots totally came apart

2 of 64 Columbia Sportswear reviews

$130 pair of boots worn maybe 12 times, stored in closet, started falling apart when I was outside in the cold. Columbia does not back the boot! DO NOT EVER BUY their footwear!

Charles G. (Customer Care)

Nov 21, 11:45 PST

Hello Angela,

Thank you for sending me the pictures, I do appreciate it. Unfortunately, your boots are no longer under warranty. All our footwear have a limited 1 year warranty. This warranty is based on the date of purchase with a proof of purchase, absent a receipt we use the manufacture date. I am sorry to be the bearer of bad news, and I do thank you for contacting Columbia Warranty.

Charles G

Customer Service Rep 1|WarrantyColumbia Brands USA, LLC


1-800-622-6953 (option 3)

Monday - Friday 8 AM - 5 PM Pacific Standard Time!

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Product or Service Quality
Exchange, Refund and Cancellation Policy
Customer service
Value for money

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Review category
Footwear and Clothing
review #959003

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