Columbia Sportswear - Bad design / worse customer service

Bought zip-off pants/shorts.I am a petite person but their pants are totally disproportionate comparing waist and thighs.

Even though I bought bigger pants and use belt, the fabric around zippers is so tight that when I sit it actually gives me deep impressions. This causes tension on zippers and fabric is tearing around them. I called customer service but they just give you bunch of run around. You have to ship it to them, pay for shipping, they will try to fix it, which they can't ...

like they can add fabric to relax pants?! Make it easier on customer: take those pants back in store and give me store credit! Of course not.

They want you to give up.Bad service and worse design and vice versa!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Value for money
Customer service
Product or Service Quality

Reason of review:
don't call me, communicate only via email
Preferred solution:
Full refund
Monetary loss:
Product or service
Zip Off Pants Convertible Shorts
Review category
Footwear and Clothing
review #903239 by

Author wants to be contacted by the company. Learn more

Had an experience with Columbia Sportswear? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Columbia Sportswear. However, many companies do monitor reviews on our site.

You were reading a complaint about Columbia Sportswear.
Filing a new complaint about