Columbia Sportswear - BAD CUSTOMER SERVICE FOR LIFETIME WARRANTY ON JACKET REPAIR

40 of 64 Columbia Sportswear reviews

Columbia Warranty Customer Service is terrible - don't believe the hype - when it comes time to repair that winter jacket, they will keep it for MONTHS and not tell you what is going on.I've had to email customer service several times and the response I get is to call the toll free number.

WTF? Aren't you a paid Columbia Customer Service representative? Aren't you supposed to help me - the customer? It's getting cold here and I really need a jacket and the lack of communication is very disappointing and even more disappointing is the lack of customer service and the shirking of basic common business etiquette.

Lifetime warranty maybe but it will take a lifetime to get your jacket back.Boo Columbia Sportswear Boo!

This review is a subjective opinion of a user.
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More Review Details

Warranty
Customer service
Exchange, Refund and Cancellation Policy
Website
Delivery Service

  • What I liked
    • Usually good product at good price
  • What I disliked
    • Passing the blame
    • Not helping the customer
    • Lack of communication
    • Unknown status of warranty claim

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Columbia Fleece Jacket
Review category
Footwear and Clothing
review #561221

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